We value your privacy

    We use cookies to enhance your browsing experience, serve personalized content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies.

    NuBNB Logo

    Privacy Policy

    Last Updated: 12/3/2025

    Nextgen Enterprises, LLC, DBA NuBNB (“NuBNB,” “we,” “our,” “us”)

    This Privacy Policy describes how NuBNB collects, uses, discloses, and protects personal information when you access or use the NuBNB mobile application, website, and related services (collectively, the “Application”). By using the Application, you agree to this Privacy Policy.

    This Policy is incorporated into the NuBNB Terms & Conditions and EULA.

    1. Eligibility

    The Application is intended for Users who are 18 years of age or older. NuBNB does not knowingly collect or store personal information from individuals under 18. If you believe a minor has provided personal information, contact support@nubnb.com.

    2. Information We Collect

    NuBNB collects the following categories of information:

    A. Personal Information

    • Name
    • Email address
    • Phone number

    B. Property & Housing Information

    • Property listings
    • Physical addresses
    • Descriptions, amenities, pricing
    • Images, videos, and uploaded documents

    C. Payment & Financial Information

    • Stripe-generated payment tokens
    • Limited transaction data
    • W-9 forms (retained for 2 years following account deletion)
    • NuBNB does NOT store full credit card numbers or full banking credentials.

    All sensitive payment data is processed securely by Stripe, Inc. or your bank.

    D. Communications & User-Generated Content

    Including:

    • In-app messages
    • Emails sent through the platform
    • Uploaded files, attachments, images
    • AI chatbot interactions

    E. Device & Usage Data

    Collected automatically:

    • IP address
    • App usage information
    • Crash logs

    F. Location Information

    Collected only if you enable location services:

    • Real-time or approximate location
    • Used for search, distance calculations, mapping, and safety features

    Location access is optional; disabling it may limit some features.

    G. Cookies & Tracking Technologies

    Used solely for:

    • Authentication
    • Security
    • Session management
    • Performance analytics

    NuBNB does not use cookies for targeted advertising.

    3. How We Use Your Information

    NuBNB uses collected information to:

    • Operate, maintain, and improve the Application
    • Facilitate communication between Users, including owners, tenants, adjusters, and contractors
    • Process payments and disbursements
    • Support NuBNB’s billing intermediary role
    • Enable property searches, mapping, and functional features
    • Provide customer support
    • Detect fraud, abuse, and unauthorized access
    • Comply with insurance, tax, and legal obligations
    • Enhance safety, security, and performance
    • Send service-related or marketing communications
    • Provide AI-assisted support (non-binding, informational only)

    4. How We Share Information

    NuBNB may share information with:

    A. Service Providers

    Including:

    • Stripe (payments)
    • Google Maps API
    • Firebase (database, authentication, crash analytics)
    • AWS / Vercel (hosting and infrastructure)
    • Pinecone (vector storage)
    • AI infrastructure partners

    These providers assist in operating the platform.

    B. Property Owners & Tenants

    As necessary for:

    • Property inquiries
    • Booking coordination
    • Lease and occupancy documents
    • Payment workflows

    C. Legal & Compliance

    We may disclose information to:

    • Law enforcement
    • Courts or arbitrators
    • Regulators
    • As required by law, subpoena, or legal process

    D. Business Transfers

    If NuBNB is involved in a merger, acquisition, restructuring, financing, or sale of assets.

    5. AI Chatbot Processing

    NuBNB’s AI chatbot:

    • Provides general assistance and guidance
    • Processes message content solely to generate responses
    • Does not offer legal advice
    • Does not make binding decisions
    • Does not determine insurance approvals or housing eligibility
    • Is not trained on personal User data

    Users remain responsible for all decisions made based on AI-generated output.

    6. No Targeted Advertising

    NuBNB does not:

    • Sell personal information
    • Share personal information for cross-context behavioral advertising
    • Use precise location for marketing purposes
    • Create marketing profiles using AI

    7. Your Privacy Choices & Rights

    Depending on your location, you may have the right to:

    • Access your personal information
    • Request correction
    • Request deletion
    • Request a copy of your information
    • Opt out of marketing messages
    • Opt out of the sale or sharing of data (CCPA/CPRA compliance)

    Users can delete their account via the app. (See Data Retention below for details on automated deletion).

    To exercise rights, contact support@nubnb.com.

    8. Do Not Sell or Share My Personal Information (CCPA/CPRA)

    NuBNB does not sell or share personal information as defined by the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CPRA).

    California Residents may exercise privacy rights by emailing support@nubnb.com.

    9. Data Retention

    NuBNB retains personal information:

    • As long as your account is active
    • As required to operate the platform
    • As needed for fraud prevention and security
    • As required by tax, legal, and regulatory obligations

    Important: We have an automated process to remove accounts. Once a user removes their account and does not log in for 2 months, all their data is completely deleted from our system.

    After the retention period, data is deleted, anonymized, or securely archived as required by law.

    10. Data Security

    NuBNB uses reasonable administrative, technical, and physical safeguards to protect personal information.

    However, NuBNB cannot guarantee:

    • uninterrupted service
    • error-free operation
    • immunity from unauthorized access
    • immunity from malware or harmful components

    Users are responsible for securing their devices and access credentials.

    11. Third-Party Services & Links

    The Application may contain links, integrations, or connections to third-party services.

    NuBNB is not responsible for third-party privacy practices or content.

    12. Changes to This Privacy Policy

    NuBNB may modify or update this Privacy Policy at any time.

    Updated policies will be posted within the Application.

    Continued use of the Application constitutes acceptance of the updated policy.

    13. Contact Information

    For privacy questions, data requests, or concerns:

    support@nubnb.com

    Automated system messages may be sent from:

    no-reply@nubnb.com
    (This address does not receive inbound messages.)